First National Bank‘s (FNB) online customers may have noticed that it’s become difficult to access FNB’s website or app to conduct any online banking.

The webpage either takes an incredibly long time to load, or it fails to load completely. This is due to networking issues on FNB’s side, according to Mo Hassem, Chief Information Officer for FNB.

“FNB is experiencing connectivity problems with some digital banking services [from] earlier today. The problems are related to network communication channels and these are being resolved with the highest sense of urgency,” he said in a statement.

He added that the bank is working as hard and as fast as it can to kick everything over into its emergency status so that it can restore some functionality.

“FNB apologises to its customers for the brief interruption in its services. The bank is implementing its recovery strategy to ensure that all channels are restored as quickly as possible. Customers are already noting higher service levels through these channels,” Hassem said.

Hassem said that branches, ATM machines, the call center and cell phone banking was still working as normal.

[Image – CC by 2.0/Paul Jacobson]