MTN customers are set to feel the effects of the strike by the Communication Workers Union (CWU) as services by the mobile company have begun to experience disruptions.
Customers who call MTN’s customer helpline from this morning will hear the following recorded apology, as we discovered this morning:
“Dear customer, please note that our services have been disrupted and there will be a delay in attending to queries. Alternatively please use our self help option. We apologise for any inconvenience caused.”
MTN’s chief human resources officer Themba Nyathi indication late last week by media statement that the company is committed to finding a middle ground with the Union so that focus can shift back to MTN’s operations, appears to have amounted to very little.
MTN’s attempts at re-routing calls to unaffected call centres since Friday also appear to be inadequate as at least one call centre has closed down since then according to a report on Kaya FM this morning.
Workers in MTN’s Call Centre in Gauteng and Limpopo went on a protected strike last week Wednesday. CWU and MTN representatives are said to be meeting again today in the hopes of finding a resolution to the crippling strike action.
CWU has indicated that it will present revised demands to MTN. It has lowered its bonus demands from 16% to 12% and will also request a lower salary increase of 8% salary increases from the previous 10%.