PayPal launches seller protection in SA to give businesses peace of mind

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PayPal has launched a programme to help business in parts of Africa to trade online, both locally and globally with confidence and peace of mind.

The PayPal Seller Protection Programme is designed to help protect merchants  from buyer’s claims, chargeback, and reversals, so that they are  better able to take advantage  of the opportunities offered by eCommerce. It covers both tangible and intangible goods.

Available in South Africa, Kenya and Mauritius, the programme may provide coverage  to sellers in the following two cases, subject to the relevant terms and conditions set out in PayPal Legal Agreements:

  • Unauthorised transactions – When a buyer claims that they never authorised the payment for the purchase
  • Item Not Received – When a buyer claims that he did not receive the good or service purchased

“The African continent is making immense strides in technology and eCommerce, but many are still unsure of the risks associated with selling goods and services online. The Seller Protection Programme allows merchants to trade online  with greater confidence,” said Efi Dahan, General Manager, Middle East and Africa at PayPal.

“At PayPal, when we approach online shopping, we don’t just look at the point of purchase. We’re invested in every step of the journey,” continued Dahan.  “We are pleased to be able to introduce these improved protections – as part of our work to increase trust and confidence in eCommerce.”