This year has proved a mixed one for Huawei. The Chinese firm started off strongly with the P30 series launch, but things stalled briefly following issues involving the US and Google. This has not stopped the company from reaffirming its local ambitions, with a local developer programme up and running, and now the launch of its first ever South African flagship store in Menlyn Shopping Centre earlier today.
For clarity locations like the one in Melrose Arch are termed service centres by Huawei, and this new flagship store will take elements from that setup and add more of an experiential aspect for customers wanting to get a better feel for new Huawei devices, the firm explains.
“This Huawei global flagship store offers much more than the Huawei Customer Service Centres that SA Huawei users are familiar with. Not only does it provide technical support and maintenance repairs, but it also sells the full range of Huawei products that are available in South Africa and delivers a unique consumer experience that is not often seen in SA,” noted the company in a press release.
“In the smartphone era, a retail store is not only about products, it is also about an experience. In the future, retail stores will become experience or lifestyle centres, in addition to being shopping centres. There will be spaces where people meet to experience new products, participate in community events, discover new technologies with expert guidance, and enjoy positive experiences,” says Likun Zhao, VP of Huawei Consumer Business Group for MEA.
In terms of the different offering that both the service centres and new flagship store will facilitate, Huawei has listed the following:
- Aim for a one-hour turnaround time
- All phones are guaranteed to be fixed within two working days
- New Battery – R199
- Screen Repair – R699
- Monthly Service Days, where customers can get free screen protectors
- 24/7 Hotline Support – 0860 86 1111
- Online Help
- Whatsapp 24/7 (061 460 1111)
- Livechat 24/7
- Email support – [email protected]
- Insurance offerings.
Along with opening up the new flagship space, Huawei will also be offering 100 days complimentary screen cover for newly purchased devices (must be registered within seven days of purchase).
This deal will last from 29 November to 31st March and is applicable to these devices:
- Huawei Y5 Lite
- Huawei Watch GT Ella
- Huawei Y5 2019
- Huawei Watch GT Sport
- Huawei Y6 2019
- Huawei Watch GT 46mm
- Huawei Y7 2019
- Huawei Watch GT Classic
- Huawei Y7 Pro
- Huawei Watch GT 2 46mm
- Huawei P smart 2019
- Huawei Watch GT 2 42mm
- Huawei Y9 Prime
- Huawei Watch GT 2 46mm
- Huawei P30 lite
- Huawei Nova 5T
- Huawei P30
- Huawei P30 Pro
- Huawei Mate 20 Pro
As for plans to open up more flagship stores across the country, Huawei has not divulged that information at this stage. With Black Friday kicking off tomorrow, it may be worthwhile checking out the new space in Menlyn.