MTN warns customers of disruptions as it implements new service platform

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MTN will today start the process of moving customers to a new customer service platform which boasts greater security.

The process is set to take three months and as such MTN will be moving customers across in batches. The first batch of customers should be moved to the new platform today.

According to MTN, the new platform features simplified processes, faster authentication, improved vetting times and password protected invoices.

“Our customers are at the heart of our business and we are always looking at ways to improve our service and enhance our customer’s experience of our brand. We look forward to the promise of this new platform as we gear up to better serve our customers,” MTN South Africa’s executive of corporate affairs, Jacqui O’Sullivan said in a statement.

During this migration customers may experience problems with MTN services. This includes the ability to load your SIM with airtime or data.

The process of migration will not take longer than 16 hours and customers will be warned of their migration two hours ahead of time so they can prepare, the firm explains.

“We apologise to our customers for any inconvenience caused during the migration period however we have taken steps to ensure that the impact is minimal and that our teams are on standby to assist customers,” said O’Sullivan.

Customers with concerns regarding the migration should contact MTN directly on 135. The mobile network operator has said that a dedicated team of customer agents is on stand-by to deal exclusively with migration queries.

Brendyn Lotz

Brendyn Lotz

Brendyn Lotz writes news, reviews, and opinion pieces for Hypertext. His interests include SMEs, innovation on the African continent, cybersecurity, blockchain, games, geek culture and YouTube.