Amazon set to hire 3000 Customer Service agents in South Africa

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While Amazon has had a presence in South Africa for some time now, it hasn’t been until the last year or two that we’ve seen Amazon truly making investments in the country.

The latest of those investments will see the creation of 3 000 jobs in Amazon’s Customer Service division. These jobs will done by South Africans but they will help Amazon’s customers in North America and Europe virtually.

As such those who apply will need to be a South African citizen and have an excellent command of English.

Applicants will also need at least a Matric/NQF Level 4 qualification.

“The technical positions will support customer inquiries on devices, digital and Alexa. These roles will require candidates to translate technical information and provide instructions to help Amazon customers trouble shoot issues. Since these will be virtual roles, applicants will also need a private, quiet workspace and an existing and dedicated internet connection, according to Amazon specifications,” the firm explained.

Amazon says that employees are offered a comprehensive benefits package which can include medical aid, provident fund, life cover, employee wellness programmes and a monthly stipend for the aforementioned internet connection.

To apply for these positions head to Amazon’s dedicated job website and filter the jobs by South Africa.

“We are thrilled with the talent in South Africa and we are excited to add 3,000 skilled jobs this year in Customer Service, and to help keep people working during this unprecedented time,” said director of Amazon Customer Service in South Africa, Andrew Raichlin.

“The new jobs reflect our continued commitment to South Africa’s economic development, and I am proud to have South Africa be a growing part of our ability to deliver a great experience to Amazon customers around the world and provide employees with the opportunity to work safely from home,” the director added.

Brendyn Lotz

Brendyn Lotz

Brendyn Lotz writes news, reviews, and opinion pieces for Hypertext. His interests include SMEs, innovation on the African continent, cybersecurity, blockchain, games, geek culture and YouTube.