Here’s the new way to reset, unlock and unblock your NSFAS wallet

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The National Student Financial Aid Scheme (NSFAS) has changed how students interact with the NSFAS Wallet when it comes to resetting, unlocking and unblocking.

As of today the previously used email avenues for these functions – [email protected] and NSFAS Connect – will no longer be used.

These will be replaced by a system called NSFAS Chat which has been summarised into this infographic by the organisation and we’ve elaborated on below.

Reset your NSFAS Wallet

  • Log into your NSFAS account (my NSFAS) on www.nsfas.org.za
  • Click on “NSFAS Chat”
  • You will be connected with a consultant to reset the wallet
  • Provide your ID number, cell phone number and email address to continue

Unlock your NSFAS Wallet

Send an email to [email protected] with the following details:

  • ID number
  • A copy of your ID
  • Full names and surname
  • Cellphone number
  • Email address
  • Physical address
  • Postal address
  • A full description of your query

Unblock your NSFAS Wallet

Send an email to [email protected] with the following details:

  • ID number
  • A copy of your ID
  • Full names and surname
  • Cellphone number
  • Email address
  • Physical address
  • Postal address
  • A full description of your query

Other NSFAS Wallet queries

Send an email to [email protected] with the following details:

  • ID number
  • Full names and surname
  • Cellphone number
  • Email address
  • Physical address
  • Postal address
  • A full description of your query

It’s recommended that, should you have any other queries, you contact NSFAS in the following ways:

Clinton Matos

Clinton Matos

Clinton has been a programmer, engineering student, project manager, asset controller and even a farrier. Now he handles the maker side of htxt.africa.

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