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Here’s the new way to reset, unlock and unblock your NSFAS wallet

The National Student Financial Aid Scheme (NSFAS) has changed how students interact with the NSFAS Wallet when it comes to resetting, unlocking and unblocking.

As of today the previously used email avenues for these functions – NW1@nsfas.org.za and NSFAS Connect – will no longer be used.

These will be replaced by a system called NSFAS Chat which has been summarised into this infographic by the organisation and we’ve elaborated on below.

Reset your NSFAS Wallet


Unlock your NSFAS Wallet

Send an email to unlock@nsfas.org.za with the following details:


Unblock your NSFAS Wallet

Send an email to unblock@nsfas.org.za with the following details:


Other NSFAS Wallet queries

Send an email to walletquery@nsfas.org.za with the following details:


It’s recommended that, should you have any other queries, you contact NSFAS in the following ways:

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