Unisa bolsters call centre to deal with wave of registrations

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Ask any student at the University of South Africa (Unisa) what’s frustrating about the institution and you will no doubt hear of its poor communication and lack of replies when it comes to staff answering calls or emails. In an effort to combat this during the busy registration period for semester one 2021, Unisa has announced increased additional measures to get students the help they need.

The Student Communication Service Centre has recently outlined steps that are now in place to deal with these enquiries.

Extended hours of operation: 

  • Monday – Friday: 08:00 – 19:00
  • Saturday: 08:00 – 14:00

Options when contacting the Call Centre landline at 080 000 1870:

  • Option 1: Applications and registrations
  • Option 2: myLife and myUnisa
  • Option 3: Library
  • Option 4: Exams
  • Option 0: General enquiries

Provide these details when contacting [email protected]:

  • All e-mails must be sent via your myLife e-mail address with the exception of new students
  • Subject: A short description of your challenge
  • Student number
  • Contact details
  • A screen grab of your error where necessary

This wave of student queries is common at Unisa as students struggle with the registration process which isn’t as straightforward as it should be. Hopefully for the new and returning students these extra efforts will ease these problems.

Back in May 2020, before Unisa embarked on its first ever venture into online examinations, we interviewed its Principal and Vice-Chancellor about many aspects of the university. One topic we brought up was the poor past performance of the service centre and the fact that countless students are left without contact from the university. This was acknowledged and promises have been made many times since then that the communication side of the University has been improved. You can read our interview here.

If you are a new student at Unisa or want some insight to improve your studies, see our 5 things I wish I’d known before studying at Unisa feature.

Clinton Matos

Clinton Matos

Clinton has been a programmer, engineering student, project manager, asset controller and even a farrier. Now he handles the maker side of htxt.africa.