call centre Archives - HTXT.AFRICA

Unisa bolsters call centre to deal with wave of registrations

Unisa call centres have extended hours along with other improvements.

Digital contact centre investment must be driven by strategy and realistic expectation

Jan Kühn, director at INOVO, explains the steps that companies should be taking when investing in a digital contact centre.

MTN services take a knock as strike rages on

MTN’s 173 helpline is out of service as the workers’ strike goes into a new week.

Restructure at Telkom leads to call centre go-slow

Telkom and unions failed to reach an agreement on the terms of outsourcing.

Telkom’s call centre gets the outsourcing chop

The outsourcing process is being initiated under section 197 of the Labour Relations Act.

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Tag: call centre

Unisa bolsters call centre to deal with wave of registrations

Digital contact centre investment must be driven by strategy and realistic expectation

MTN services take a knock as strike rages on

Restructure at Telkom leads to call centre go-slow

Telkom’s call centre gets the outsourcing chop

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