Unisa call centres have extended hours along with other improvements.
Jan Kühn, director at INOVO, explains the steps that companies should be taking when investing in a digital contact centre.
MTN’s 173 helpline is out of service as the workers’ strike goes into a new week.
Telkom and unions failed to reach an agreement on the terms of outsourcing.
The outsourcing process is being initiated under section 197 of the Labour Relations Act.