inQuba now offers WhatsApp integration through its Journey Management software.
According to Infobip country manager for Nigeria, Olatayo Ladipo-Ajai, customer experience is a channel business owners should focus on innovating in, but so should the platform providers.
Jan Kühn, director at INOVO, explains the steps that companies should be taking when investing in a digital contact centre.
Dimension Data’s latest Global Customer Experience Benchmarking Report shows organisations in the MEA region are falling well short of customer experience expectations.
When it comes to customer experience, Gartner’s research says less is in fact more.
Forrester’s VP of Digital and Customer Experience says businesses who focus more on retaining customers than bettering their experience are destined to lose out.