customer experience Archives

Digital contact centre investment must be driven by strategy and realistic expectation

Robin-Leigh Chetty September 10, 2020

Organisations are aware of connected customer needs, but are slow to respond

Robin-Leigh Chetty April 8, 2020

Practicality the best approach for improving customer experience

Robin-Leigh Chetty September 18, 2018

‘Customer experience is key to success’

Brendyn Lotz May 25, 2016

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Digital contact centre investment must be driven by strategy and realistic expectation

Organisations are aware of connected customer needs, but are slow to respond

Practicality the best approach for improving customer experience

‘Customer experience is key to success’

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