customer experience Archives - HTXT.AFRICA

Navigating customer experience in Africa requires constant innovation

Brendyn Lotz 7 April 2021

Digital contact centre investment must be driven by strategy and realistic expectation

Robin-Leigh Chetty 10 September 2020

Organisations are aware of connected customer needs, but are slow to respond

Robin-Leigh Chetty 8 April 2020

Practicality the best approach for improving customer experience

Robin-Leigh Chetty 18 September 2018

‘Customer experience is key to success’

Brendyn Lotz 25 May 2016

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