28K+ Unisa students are without allowances due to new EFTs

Earlier this week we brought you news that the University of South Africa (Unisa) and its new Electronic Funds Transfer (EFT) processes for issuing allowances and refunds, and now it seems that this changeover has left many students in the lurch.

Unisa itself has announced this on Twitter stating that almost 30 000 students are affected.

“More than 28000 students have not received their NSFAS allowances, as they have not updated their banking details. Please check your myLife e-mail account for the link to update your details or see the link for more information,” the university writes.

The aforementioned provided link leads to this page which, strangely, is dated 23rd September 2022. At the time of writing it is 16th September 2022 so either the date is an error or Unisa has post-dated the announcement for next week for some reason.

Date aside the new process for EFTs is as follows:

  1. “If you qualify for a refund and / or allowance, an email has been sent to your myLife email account, containing the relevant information along with a secure link to a site where the relevant banking details must be entered and submitted.
  2. After reading the email carefully, click on the link, enter your banking details and submit these. NB: Only your own, active bank account can be used. Payments to third-party accounts will not be processed. The account particulars will be verified against your ID number.
  3. The verification status of the details you have submitted will be displayed. This may not occur immediately –revisit the link until such time as the information is made available.
  4. If the bank account verification fails or is rejected, re-enter your banking details and make sure that they are correct.”

Students still struggling with their allowances or refunds under this new EFT method are instructed to email the university at dsfref[at]unisa[dot]ac[dot]za.


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