• Users have reported on social media that the Nedbank mobile banking app has experienced an outage.
• The bank’s teams have responded rapidly to the outage and it seems most of the problems have been solved.
• The outage mirrors a similar issue faced by Capitec Bank’s own mobile banking services in August.

Users of Nedbank’s mobile app have been reporting widespread outages on social media. It seems that the outages are also affecting the bank’s digital channels. The Money App and its USSD channels have apparently been affected.

Reports of the outage peaked at around 8:30 on Friday morning on DownDetector, with another less pronounced peak at around 9:00.

Immediately users leapt to Twitter to report they were unable to access the mobile app.

@Nedbank hey guys. Is there a problem with your mobile app? It's not opening

— Ricky Panaino (@RPanaino) October 14, 2022

Is it me or @Nedbank app is down?

— Doricah♎🏳️‍🌈 (@KhasalelaD) October 14, 2022

Is the @Nedbank money app down can’t log In

— J’ntumbA (@JeanpyNtumba) October 14, 2022

Now it’s @nedbank with their app issue, what’s happening guys pic.twitter.com/V2acEeJVPa

— Yes_ Maaaan (@MaaaanYes) October 14, 2022

https://twitter.com/kaundza/status/1580818420160872448

Nedbank has yet to issue a statement on the outages on its app. The banking group has, however, been responding to Tweets and has said that the app should be working again.

“The digital channels should be working now, please can you check as your team has fixed the issue,” Nedbank replied to a Twitter user. The official Nedbank account replied to another user that the outages are “intermittent” and that the app team was working on the problem.

As of the time of writing, Nedbank says that the app and channels are back online marking a rapid response time for the group’s digital team with initial reports first coming through at around 6:40.

This is in contrast to a massive digital services outage that Capitec Bank suffered in August. Capitec’s mobile banking app was down for around 40 hours.

“We are aware that some of our clients are experiencing issues on our app, internet banking and USSD services,” Capitec said in a now-deleted Tweet published on 4th August 2022. After its services were finally restored the bank issued an apology to its users.

We’re really sorry for letting you down. It's not the level of service we aim to deliver and assure you that we're working hard to do better. pic.twitter.com/2oS7qgoDUl

— Capitec (@CapitecBankSA) August 6, 2022

“We have never experienced an issue of this magnitude and will continue to do our best to ensure that this does not happen again. We have system upgrades and tests in place to support this,” Capitec spokesperson Francois Viviers said in a statement at the time.

All Capitec said about the outage is that it was due to an “internal infrastructure issue” of an unprecedented size allaying fears that it was caused by a cyber attack. Capitec’s teams reportedly have strong cybersecurity training for if and when they are confronted by threat actors like all large digital-leaning banks should.

[Image – Twitter]