New MetroFibre brand identity sees changes to packages and pricing

  • MetroFibre has announced a new brand identity called “The Home of Fast.”
  • With the new identity comes changes in pricing for several FTTH packages, as well as the removal of others.
  • The changes take effect from today, 23rd March.

In recent months MetroFibre has announced several improvements to its Fibre-to-the-Home (FTTH) network and offerings.

The latest involves a new brand identity which the company calls “The Home of Fast.” Along with the new identity, MetroFibre has revealed a new logo (seen below) and announced some significant changes as regards its uncapped fibre packages, including new pricing for existing options and the removal of others.

The company adds that these changes take effect from today, 23rd March, with them designed for new customers in particular.

“Existing loyal MetroFibre customers had access to these deals from 1 March 2023 prior to their launch to the broader market. The move by the country’s third largest fibre network operator (FNO) represents a major drive to make high quality, real fibre speeds and service, affordable and accessible in all homes,” it added in a press release sent to Hypertext.

The details regarding the new pricing are as follows:

  • “MetroFibre’s 20Mbps symmetrical, uncapped packages will be priced at R399/pm incl VAT. This is an ideal solution for customers whose needs can be easily met with an affordable 20Mbps uncapped data solution.  
  • Launch of a new 250Mbps symmetrical, uncapped package for R799/pm incl VAT (at the same time, discontinuing the 50Mbps, 100Mbps and 200Mbps packages – based on extensive market research that shows customers want more speed and uncapped data.)
  • Dramatically reduced pricing on 500Mbps symmetrical, uncapped package to R1099/pm incl VAT.
  • Dramatically reduced pricing on 1 Gbps/500Mbps uncapped package to R1249/pm incl VAT.”

The table below also details what’s new and which packages are no longer available.

Uncapped Package20222023
100MbpsR1 070Discontinued
200MbpsR1 240Discontinued
500MbpsR1 650R1 099
1Gbps/500MbpsR1 950R1 249

Lastly, MetroFibre has outlined what its customer support will be like under its new brand identity. To that end, the company says that customers will have access to the following:

  • No fibre Installation (Termination Point) fee with a new service order – up to 20m (from the street to the installation point) installation included at no cost.
  • Faster installation & activation times – where a customer requires a fibre termination point installation, MetroFibre will have it installed and activated within 7 days from order in all live areas, and if the fibre termination installation is already complete, customers will be connected within 72 hours.
  • 24/7/365 support for all residential customers – customers will receive around the clock support – 24 hours a day, 7 days a week, 365 days a year, through multiple channels including direct messaging via Facebook, Twitter, WhatsApp, via phone call, email, log their own ticket on the Customer Portal or a live chat on MetroFibre’s website.
  • No Lengthy contracts and No Cancellation fee – only two business days’ cancellation notice is required before the end of the month.
  • 24-Hour Repair time – On average, MetroFibre resolves issues within 24 hours. Non-standard repairs such as major breaks like floods, earthquakes may take longer.”

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