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FNB becomes a mobile voice operator


Customers of First National Bank (FNB) could, for the last two years, get an ADSL or 3G broadband package through the bank’s FNB Connect handle, but from today customers can also sign up for a cellular voice package.

In what the bank bills as a South African first as far as banks are concerned, it will issue an FNB-branded SIM card to signed-up customers, and it will also be sold separately – just like its other device offerings.

FNB’s SIM-based voice and data offerings will connect through Cell C’s network, and will be available on 15 June.

“Mobility and banking innovation are now synonymous in the minds of FNB customers; we are excited to launch a South African first for banking via FNB Connect as the next step in our digital evolution,” said Jacques Celliers, CEO of FNB.

Signing up for the voice service and maintaining it in future is done through FNB’s internet banking portal, so you would only have to log into your account once to manage your finances and your mobile voice package.

In terms of packages available, FNB Connect will offer pre-paid, top-up and contract options.

For prepaid, users will pay 95 cents per minute for voice calls, R2 per megabyte and 50 cents per SMS. Prepaid users will get 50MB of free monthly data.

But Ravesh Ramlakan, CEO of FNB Connect is of the opinion that the bank’s Flexi package will be the most popular.

“The core offering will be the Flexi Package, which is unique as customers can manage their account by creating their own mobile package and have the ability to change it every month,” said Ramlakan.

“The banking landscape has evolved tremendously and with the help of technology we are able to better enrich the customer experience. We believe that this valuable service will assist customers with the opportunity to do their banking and mobile services from one platform. This is yet another innovation aimed at offering our customers the benefit of integrated and seamless mobile services which interoperate across existing platforms,” concludes Ramlakan.

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