Fans who bought Kanye West’s new album, THE LIFE OF PABLO [sic], on streaming service TIDAL have been left hanging as they found out they can only download it in a week’s time.
According to Reddit user, hansong, many have complained to TIDAL on Twitter and are requesting refunds because although they’ve paid the full amount for the album, they haven’t been sent the download link to the album.
Purchasing an album on TIDAL is a separate charge apart from the monthly $.99 subscription fee.
@TIDALHiFi I’d like to know when ur gonna refund my money for an album I didn’t receive
— Sophia Marie (@sophiadoor) February 16, 2016
@TIDALHiFi Hi – tried to download @kanyewest album but the page froze. Money has left my account but no download? Not great!
— Liam Smith (@LiamS29) February 14, 2016
@TIDALHiFi I sent two request tickets yesterday and no one answered, I haven’t received the album either.
— A. (@pinguino_sainz) February 15, 2016
@TIDALHiFi Follow me so I can DM you my email/ticket number for the album you never sent me.
— • (@wysockivi) February 15, 2016
If the below tweets by West are to be believed, the delay was caused by him having to finish up one of the album’s tracks and not a fault on TIDAL’s side.
Please for all music lovers. Please subscribe to tidal!!! I decided not to sell my album for another week. Please subscribe to tidal.
— KANYE WEST (@kanyewest) February 14, 2016
Ima fix wolves
— KANYE WEST (@kanyewest) February 14, 2016
hansong, who is also apparently one of the TIDAL users who bought West’s album, sent a complaint via email to the company and received this response, explaining the situation:
Hello,
Our records indicate you purchased Kanye West’s ‘THE LIFE OF PABLO‘, and did not receive the album. A partial version of the album is available for streaming on TIDAL.com, but the download is currently not available.
The final version of the album will be released in the next several days. Upon the new release, we will send you a download of ‘THE LIFE OF PABLO’ to this email address. However, if you would like a refund, please respond directly to this email and our customer support team will assist you.
Thank you.
TIDAL Support
THE LIFE OF PABLO is the first Kanye West to be exclusively available on TIDAL and will only available through it and no other similar service or music store. Demand for the album was so high that sales of it for TIDAL sent the music streaming app rocketing to the top of the US iTunes download chart.
My album will never never never be on Apple. And it will never be for sale… You can only get it on Tidal.
— KANYE WEST (@kanyewest) February 15, 2016
The album had already appeared on torrent sites upon its release and it looks like the confusion with TIDAL is causing more people to flock to these sites to get the full album, as some users under hansong’s post have posted links directing to it.
For now, fans will just have to be satisfied with streaming some of the album’s tracks.
[Image – Twitter]
