Your number port request could be denied – here’s why

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Since 2006, South Africans have had the freedom of choosing to port their existing cellphone number to another network while retaining that number.

It’s convenient and more importantly it gives you the ability to switch to a network that might suit your needs better.

While number portability is well established it might surprise you to know that requests to port a number can be denied. The reasons for the request being denied vary according to ICTGlobe general manager, Riaan van Stryp.

“While most telecoms users are now familiar with the concept of number portability, few understand that port requests can – in fact – be rejected,” says van Stryp.

“If incorrect information such as the wrong account number is provided, if the number being ported is not valid on the receiving network, or if the number has been suspended on the donor network then the port will be rejected,” explains the general manager.

Should you not have your contract paid up that could also prevent your number being ported.

The general manager also tells us that if a number has been ported within the last three months it cannot be ported again.

“With there being over a dozen reasons for port rejection, consumers can help the process along by getting their ducks in a row and ensuring postpaid accounts are up-to-date and prepaid numbers haven’t been suspended due to inactivity,” explains van Stryp.

The advice then is to check with your current network and the network you wish to join as to what the process is and what is required from you.

While most of the above issues can be easily solved its best to, as van Stryp says “have your ducks in a row” to avoid unnecessary delays.

[Image – CC 0 Pixabay]

Brendyn Lotz

Brendyn Lotz

Brendyn Lotz writes news, reviews, and opinion pieces for Hypertext. His interests include SMEs, innovation on the African continent, cybersecurity, blockchain, games, geek culture and YouTube.


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