Reminder: FNB customers now need to “authenticate themselves” for online transactions

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With the shopping season kicking off this week, cybercrime will be a concern for many South Africans shopping online.

For FNB customers, the bank has issued a reminder about how OTPs will be sent out, or rather, not sent out.

Recently, on 10th November to be precise, FNB changed how Online Secure (widely known as 3D Secure) works. For customers who use the FNB App, a notification to authenticate a purchase will now come through the app rather than an SMS.

Should you not have the FNB App or not respond to the push notification a one-time-pin will be sent to you.

This sequence of events may differ depending on the purchase. For example, FNB says that where it is satisfied that a transaction is secure, no user input will be required. This should prove helpful when trying to check out online during Black Friday.

“We encourage customers to opt for convenient and safer ways to shop during Black Friday in line with COVID-19 safety guidelines. More importantly, many local retailers have begun offering Black Friday specials much earlier than usual to improve the shopping experience for consumers. We also encourage customers to use trusted platforms when shopping online and remind everyone to always keep information such as PINs and passwords safe and to only authenticate transactions they have initiated,” explains chief executive officer for FNB Card, Chris Labuschagne.

The CEO further advised that FNB would never ask customers for a One Time PIN or their card PIN for any reason.

Where customers aren’t able to shop online, Labuschagne advises customers make use of contactless payment solutions such as Scan to Pay.

Brendyn Lotz

Brendyn Lotz

Brendyn Lotz writes news, reviews, and opinion pieces for Hypertext. His interests include SMEs, innovation on the African continent, cybersecurity, blockchain, games, geek culture and YouTube.

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