- The Department of Employment and Labour has digitised and united several important services in a new push for modernisation.
- This digital transformation sees many public employment services, inspections, and enforcement services moved to an online portal.
- Increasing the speed of service delivery and reducing in-person queues at centres is the reason for the rollout.
The South African Department of Employment and Labour says it has made a new foray into modernising its systems. The latest effort has seen the many aspects of Public Employment Services (PES) and Inspections and Enforcement Services (IES) integrated into simpler digital solutions.
The entire process is in the hopes of uniting all of its services under one overall umbrella in order to increase the speed of service delivery, as well as increasing the department’s reach through wider online channels.
Online migration of services also means that there will be fewer queues at centres, a boon for customers.
“The Department is on a transformational journey to modernise its Information and Communication Technology landscape. The Department aims at One Department of Employment and Labour, One client database, One registration process and an overall integrated business blueprint,” it says in a press release.
PES covers a wide range of services issued by the government, including registering job vacancies, placing job seekers, facilitating the employment of foreign nationals, facilitating the exchange of information between labour market participants, and assisting companies in distress with social plans and similar.
Meanwhile, IES oversees investigations on reported cases pertaining to any contraventions of labour legislation.
The department says the following PES services have been combined under one digital solution:
- “Work Seeker Registration,
- Opportunity Registration,
- Employment Counselling,
- Psychometric Assessment,
- Public/Private Employment Agency Registration and Cancellation,
- International Cross Border Labour Migration and
- PES Advocacy.”
While the following have been combined and modernised for the IES:
- “Enquiry,
- Complaints,
- Exemptions,
- Approvals,
- Incident Investigations,
- Inspections,
- Prosecutions,
- Occupational Entity Registrations and
- Advocacy and Blitz.”
“The new solution that the Department is deploying for the Branches aims at improving internal operational efficiencies while at the same time making services easily accessible to all stakeholders. The new solution will be available via multiple channels, the walk-in channels are through the Labour Centre network countrywide and online through the deployed self-service offerings,” the department explains.
“The Department is all excited about this as it looks forward to its clients’ accessing services through the new channels.”
Rollout of the new system changes occurred on 1st July 2023. Those interested can access them via the department’s website.
[Image – Photo by Eric Prouzet on Unsplash]
