If you are a MetroFibre Networx customer who makes use of one of its Fibre-to-the-Home (FTTH) packages, the infrastructure provider has announced some significant news in the form of an overhaul of its FTTH network.

This overhaul will see line speeds for all FTTH packages being doubled at no extra cost to customers, as well as the introduction of a new entry-level 20Mbps, a 500Mbps and a 1Gbps package to the lineup of current offerings, MetroFibre confirmed in a press release sent to Hypertext.

The company noted that this overhaul will take effect as of 1st May and be rolled out over a two week period for customers.

“Existing MetroFibre direct FTTH customers will automatically be upgraded to the next higher speed at no additional cost. Customers of ISPs and resellers operating on the MetroFibre network will be advised by their ISPs/resellers as to the timing of the upgrade rollout. With its open access model, customers can also choose from multiple approved Internet service providers, packages and prices, on the MetroFibre network,” the press release added.

MetroFibre added that customers currently on the 25Mbps package will be upgraded to 50Mbps at the same price, and the 25Mbps package will be discontinued. As for the new 20Mbps package, it is symmetrical and uncapped and will be sold for R400 per month or possibly less.

Looking at the new 500Mbps package, it is designed to cater to existing 200Mbps and 300Mbps customers, with homes on these packages automatically being upgraded to 500Mpbs.

“All upgraded packages allow uncapped data usage and are unshaped and unthrottled.  Customers will continue to enjoy the fastest speeds with premium equipment and a quality network, providing the network stability they demand,” MetroFibre highlighted.

Much like we saw during the first year of the pandemic when a number of ISPs increased line speed or capacity to assist customers, this decision from MetroFibre is very much driven by customer needs.

To that end, Jacques de Villiers, head of Fibre-to-the-Home at MetroFibre emphasised that, “the reality is that fast, reliable internet connections have become as important in homes as water and electricity supply for every aspect of work, education, entertainment and leisure.”

“The enhancements are driven by customer research which shows a demand for value for money, reliability, stability, affordable entry level products and flexibility to move between providers – the voice of our customers underpins our efforts in product innovation and pricing,” he concluded.

To browse the FTTH packages and coverage from MetroFibre, head here.