Internet service provider (ISP) Webafrica has told customers that they can expect a free speed increase on their lines that will last for three months.
In an email that went out over the weekend the ISP says this:
“Winter is a time for snuggling up with blankets and streaming the weekend away on your favourite series and movies… We don’t want you to be left in the cold with slow speeds and buffering internet this winter, so we have worked our magic to get you an upgrade for three months – at NO EXTRA COST from 13 June 2022!”
The exact increase depends on your account and which infrastructure provider you are connected to.
For the most part, however, customers are moved to the next higher tier.
The exact details of how this works are not provided in the customer email, so we spoke to Webafrica over its WhatsApp chat to find out more details.
According to the spokesperson we were connected with, this promotion is the same as one ran at the start of lockdown.
The details for that past promotion can be found here.
As an example of how this works let’s look at the lines provided by Vuma:
- “8Mbps and 10Mbps – Upgraded to 20Mbps
- 20Mbps – Upgraded to 50Mbps
- 50Mbs – Upgraded to 100Mbps
- 100Mbps – Upgraded to 200Mbps.”
While today is 13th June some may not see their faster speeds just yet. It’s worth giving the upgrade some time to take affect. The aforementioned customer service also mentioned that it may take up to 24 hours for the promotion to kick in.
While this is a nice freebie and we’re always happy to get something for nothing, we’re sure many Webafrica patrons would have liked something more permanent, such as a cost reduction on their accounts or for the speed increases to become the new standard.
These kind of incremental upgrades and value improvements are expected in the world of ISPs and have happened in in the past.
For now, however, double speed on your connection for three months is nothing to be scoffed at, especially with more streaming services than ever available in South Africa.
