One of the most irritating aspects of modern life – and one of the most costly for companies – is computer downtime. PCs refusing to work for whatever reason instantly leads to massive losses of worker time, a direct loss of money, and endless frustration.
For business owners and managers who aren’t familiar with computers, this can become even more frustrating as complicated issues become all the less solvable. Smaller companies without IT departments, or even larger companies with IT departments that are already at maximum capacity, have this problem exacerbated.
Thankfully HP offers a suite of answers to this modern problem under its Workforce Solutions banner, which South African companies can access through Datacentrix.
Today let’s look at two aspects of HP Workforce Solutions, one that can catch problems before they even happen, and another that will swoop in if things do eventually go wrong.
Catching problems before they happen – HP Proactive Insights
HP Proactive Insights aims to keep a close eye on your hardware and software to monitor for anything that could lead to an issue later. With asset management of items like vehicles and machinery, constant maintenance is required to prevent breakdowns and catch small problems early on, and with PCs and their software, you can think of HP Proactive Insights as this preventative maintenance.
Using cloud-based insights through HP TechPulse, you can access a single platform to monitor everything about your work network. Using AI, HP carefully tracks important metrics such as hard drive health, battery health, utilisation rates, security policies, incident details and so much more.
Billions of data points are captured in this system to present the most comprehensive overlook of your work devices. All these data points are collated into easy-to-use information and analytics that anyone can use, regardless of their familiarity with IT. You can even generate a business review so the software can create a summary of what it has surveyed so far.
Other proactive measures are covered too. It’s no secret that computers, tablets and phones all need constant software updates to stay ahead of the curve for security and software compatibility, but these updates can take an inordinate amount of time to do. Automated updates – even complicated BIOS updates – can be handled by the platform, giving you one less thing to worry about.
Support even for remote workers – HP Active Care
When problems do arise HP Active Care is there. This innovative support system provides remote IT support to tackle any issue. The recent move to remote and hybrid working situations has weakened traditional IT support that sometimes requires a hands-on approach, but HP Active Care is built to accommodate your entire workforce and all their devices, no matter where they are.
HP Active Care makes the most of both human problem solving and computer-assisted solutions with live experts ready to assist you combined with smart automation. Simply access a dashboard to find an automated ticketing system for repairs and other problems, along with analytics and insights. HP support technicians are available remotely at all times and, when a problem is big enough to warrant an in-person visit, HP can provide that too.
HP Active Care is so comprehensive that it can even cover accidental damage protection and defective media, should you choose to include it in your package. The defective media retention service is of particular importance for the failure of storage which may contain important information for the functioning of your business.
HP Proactive Insights and HP Active Care solutions are available right now in South Africa thanks to your local partner, Datacentrix. To get started click here.
